From October 25th, 2008, Surefish will no longer offer internet access or email services. More details here

Q. How do I set up my email client to send and receive emails (Outlook etc)

We have a step-by-step guide here.

Q. How do I find the My Emails control panel and what information does it contain?

Go to - https://myaccount.surefish.co.uk. From here you will be able to manage your email and password details.

Q. How do I access my email on the web?

http://webmail.surefish.co.uk

You will need your new email login details and password now the new email service has been launched.

Q. Can I manage my emails any other way?

You can also use the webmail package SquirrelMail. More information here.

Q. What is the difference between POP3 mail and webmail?

POP3 (Post Office Protocol, version 3) is the service you are most likely to use on your home computer. It acts like a postman.

Basically you have a mail client (such as Outlook Express, Eudora, Netscape Messenger etc) on your PC that connects using POP3 to our mail server, the main computer that handles your email.

When you go online and connect to the mail server (think of that as the sorting office) then any messages waiting for you are downloaded onto your PC, and any messages that you have composed are sent.
It means that you can compose and read mails while offline, but you can only use it from your home PC.

Webmail isn't downloaded to your PC but sits on the mail server. It can be accessed from anywhere with an internet connection just by going to the webmail page of the surefish website and logging in using your email address and your surefish password. You must be online to use webmail.

Calls to 0870 numbers, from anywhere in the UK, are charged at national rates, but different rates apply to callers from a non-BT network, for example, from a non-BT mobile phone.

The costs of the call are between 1.5p and 8p per minute, including VAT, depending on whether the call is made during the day, the evening or over the weekend.

Visit www.bt.com for full 0870 pricing information

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